You are in an artificial intelligence era. Last evening, you drank two glasses of milk instead of one that you drink every day. A guest visited your house, and the energy drinks in your home are all consumed. You carry an energy drink to office every day.
The assistant places online order to replenish
both. Once you reach
office in the morning, you receive a
notification asking you to confirm if you want the energy drink at your current
location. On your confirmation, your drink is on its way to your office and is
scheduled to reach you by the time you have it everyday.
In the meanwhile, you are called for an urgent
meeting. You just add the meeting to your calender. Your assistant reads it and
informs the delivery vehicle to postpone the delivery by an hour.
Once the meeting finishes, you get a
notification informing that your package is at the door of the building of your
office. Since you have not allowed auto-authorisation of payment, you walk out
to the door to receive the package. It is a self driving vehicle, without any
human inervention, that has brought your package. It greets you. A robotic arms
hands over the package to you and asks you to smile to authorise the payment.
The camera in it detects your face (and smile) and deducts the payment from
your linked bank account.
You enjoy the drink. You reach home in the
evening. Your phone rings. It's milk delivery time now. Not only the milk, but
you are also delivered the energy drink to replenish your refrigerator. The
vehicle is at your doorstep. The same smile, the same handover of the package.
Voila! The machines did everything for you!
That's something e-commerce of today could
evolve into by 2030.
Artificial Intelligence and Internet of Things
will be ubiquitous in the e-commerce of tomorrow.
It is rightly said, brick and mortar discount
stores conquered the world by saving consumers money; e-commerce of today is
doing the same by saving them time; e-commerce of tomorrow will do it by saving
them from even bothering to place an order to buy something.